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Friday, December 2, 2011

AT&T, Sprint Confirm Use of Carrier IQ Software on Handsets

Verizon, RIM, Nokia insist their handsets don't support the software

By Jaikumar Vijayan (Computerworld) - Amid what's snowballing into a major privacy controversy, AT&T, Sprint, HTC and Samsung today confirmed that that their mobile phones integrate a controversial piece of tracking software from a company called Carrier IQ.

Both wireless carriers AT&T and Sprint insisted that the software is being used solely to improve wireless network performance while phone makers HTC and Samsung said they were integrating the software into their handsets only because their carrier customers were asking for it.

T-Mobile said that it, too, uses Carrier IQ's software, which it described as a diagnostic tool to troubleshoot device and network performance. "T-Mobile does not use this diagnostic tool to obtain the content of text, email or voice messages, or the specific destinations of a customers' internet activity, nor is the tool used for marketing purposes," the company said in an email statement.

Meanwhile, several large carriers and handset makers, including Verizon, Research In Motion and Nokia, distanced themselves from the software and insisted that reports about their devices integrating the tool are false.

Read entire article at ComputerWorld.com

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